dunia betPrivacy Policy

This page describes what we collect when you use dunia bet and how we keep that data protected.

We at dunia bet collect personal information from you only when you register, deposit funds, or interact with our platform. Your data includes your email address, phone number, name, identity document (ID or passport), and payment details such as your e-wallet or bank account information. We collect this information to verify your identity, process your deposits and withdrawals, and comply with anti-fraud standards.

This privacy policy explains what data we collect, how we store and use it, who may access it, your rights, and how to contact us if you have concerns. We take data protection seriously and undertake to keep your information secure throughout your relationship with dunia bet.

What we collect and why

We at dunia bet collect personal information for specific purposes. When you register, we ask for your email, phone number, and password. These allow us to create your account and send important notifications. We use your email for account recovery, support replies, and updates about your account status.

Before your first withdrawal, we require identity verification. You upload a photo of your national ID or passport and a selfie. We collect this information to confirm your identity and comply with know-your-customer (KYC) anti-fraud standards. This step protects both you and dunia bet from unauthorized access and financial crime.

When you deposit or withdraw, we record your payment details—your e-wallet information (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) or your bank virtual-account details (mobile banking, local payment, online payment, e-wallet). We collect this to process your transaction and verify the source of funds. We do not store your full card number or e-wallet token on our servers; instead, we tokenize payment methods so future deposits are faster and safer.

How we use your data

We use your personal information for account management, transaction processing, fraud prevention, and customer support. When you place a bet on Liga 1 football, live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), or esports (Mobile Legends, Free Fire, PUBG Mobile), we record this activity to track your balance and settlement outcomes.

We analyze your usage patterns to improve our platform—for example, understanding which game categories are most popular or which payment methods users prefer. We may send you communications about service updates, new features, or security notices. These communications are based on your registered email and phone number.

We also use your data to comply with legal and regulatory requirements. If a dispute arises, we review your account history and transaction records to resolve it fairly. If we suspect fraud or unauthorized access, we investigate your account and may request additional verification.

Storage and security on dunia bet

We store your data on secure servers. We use encryption for all transactions and sensitive data in transit. Your identity documents (ID photo and selfie) are stored separately from your account credentials and payment information. This compartmentalization ensures that even if one system is compromised, others remain protected.

Our servers may sit outside your jurisdiction. Your data may be stored or processed in data centres located outside Indonesia or your home country. By using dunia bet, you consent to this data transfer. We undertake to apply the same security standards regardless of server location.

We employ industry-standard security practices: firewalls, intrusion detection, and regular security audits. We limit employee access to your data only to staff who need it for their role. If we discover a data breach, we will notify affected users as required by law and work to mitigate the risk.

Encryption

We use SSL/TLS encryption to protect data transmitted between your device and our servers. This prevents interception of your login credentials and payment information.

Tokenization

We replace your actual payment credentials with a secure token. Your full card or account number is never stored on our servers, reducing the risk of data theft.

Access control

Only authorized dunia bet staff can access your personal data, and only for legitimate business purposes. Employees sign confidentiality agreements.

Data retention

We retain your data for as long as necessary to fulfill our obligations. Once your account is closed, we delete your data within a standard timeframe, except where law requires retention.

Your rights and our commitments on dunia bet

We at dunia bet respect your privacy rights. You have the right to access your personal data—that is, to request a copy of all information we hold about you. You can also request correction if you believe any data is inaccurate. To exercise these rights, contact our support team with your account details.

You have the right to request deletion of your account and associated data, subject to our legal and contractual obligations. For example, we must retain transaction records for anti-money-laundering compliance, so some data may not be deletable. We will explain any limitations when you submit a deletion request.

You have the right to object to marketing communications. If you no longer wish to receive emails or SMS from dunia bet about new features or promotions, you can opt out through your account settings or by contacting us directly. We will respect your preference within a reasonable timeframe.

Third-party processors and data sharing

We do not sell your personal data to third parties. However, we share data with service providers who help us operate dunia bet. These include payment processors (who handle DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet transactions), identity verification vendors, and fraud detection services. Each processor is contractually bound to protect your data and use it only for the agreed purpose.

We may disclose your data if required by law—for example, to comply with court orders or anti-money-laundering regulations. We will notify you of such disclosures where legally permitted to do so.

We do not transfer your data to third countries without adequate safeguards. Where we do transfer data internationally, we ensure the recipient has appropriate security measures and legal protections in place.

Cookies and tracking

Our platform uses cookies—small files stored on your device—to remember your login session, preferences, and usage history. Cookies help us provide a faster, more personalized experience. You can disable cookies in your browser settings, but this may limit some dunia bet features.

We use analytics tools to understand how users interact with our platform. These tools may track your IP address, device type, and pages visited. This information is aggregated and anonymized to identify trends, not to track you individually.

Children and minors

We do not knowingly collect data from users under the legal age of majority in their jurisdiction. If we discover that a minor has opened an account on dunia bet, we will close it and delete their data. Parents or guardians who believe a minor has accessed dunia bet should contact us immediately.

Changes to this policy

We may update this privacy policy from time to time. Material changes will be communicated to you via email or in-app notification. Your continued use of dunia bet after such changes constitutes your acceptance of the updated policy.

Contact us about your privacy

If you have questions about our privacy practices, wish to exercise your rights, or believe your data has been mishandled, contact our support team. We are available through the app's help section or our standard support channels. We respond to all privacy inquiries consistently and within a standard timeframe.

Users in supported regions—including major cities like Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta—may reference applicable local data protection laws when submitting privacy requests. We undertake to comply with all applicable regulations in your jurisdiction.